“We’re Glad You Asked...”

Answers to your most commonly asked questions regarding tutoring, early childhood services, educational consulting, and coaching services at On-Track Tutoring.

Frequently Asked Questions: Tutoring

Q: How do I know if my child will benefit from tutoring?
A: On-Track is unique in that we offer primarily one-on-one tutoring services. If your child is easily distracted, struggles in one or more academic areas, appears disorganized or has difficulty passing tests, On-Track’s individualized tutoring approach may be most effective in helping your child achieve academically.

Q: Should we schedule an initial consultation?
A: An initial consultation is recommended to help determine whether tutoring should be a part your child’s educational plan. The initial consultation can also offer testing, screening, referrals and/or recommendations to optimize outcomes for each individual student.

Q: What kind of results can we expect?
A: Strategies taught during tutoring sessions must be used repeatedly to develop new habits and routines. Students who are diligent about using the new strategies will see faster, global outcomes resulting in improved test and class grades. It is important to remember that the tutor-student-parent team must always work in conjunction to ensure the strongest outcomes.

Q: How will I know how my child is doing?
A: At the beginning of each month, you will receive an email­—the “Student Timesheet and Progress Report”. This online form reflects session topics, current grades and suggestions or concerns from your tutor.

Q: How should we prepare for our first tutoring session? For subsequent sessions?
A: Home-based clients need to find a tutoring location that is free from distractions and has all supplies and resources at-hand. Students should be prepared at EACH session with an assignment calendar, all textbooks, and notebooks/binders. Being unprepared for sessions leads to incomplete tutoring sessions.

Q: What is an appropriate tutoring location?
A: The most appropriate tutoring location depends on the child and available environment. Tutoring should always be conducted in a quiet place with supplies and resources readily available, with minimal distractions.

Q: Do I need to be home when my child receives in-home tutoring?
A: Yes. In order to build the most effective tutoring team, your participation is key.

Q: Is it okay to ask my tutor to drive my student to an appointment following tutoring sessions?
A: No. Tutors are never to transport your child.

Q: What is On-Track’s homework philosophy?
A: Homework should be manageable and not take an excessive amount of time for completion; rather, it is an opportunity for practice and enrichment. While tutors may utilize homework as a springboard for in-depth teaching opportunities, it should never be the central focus of the tutoring session. In short, homework completion is not tutoring. Teaching strategies to optimize learning is tutoring. Tutoring will guide students to independent learning and enable them to achieve academic success.

Q: Do you do background checks on your tutors?
A: Yes. We perform extensive checks on every tutor.

Q: How can I schedule additional sessions with our tutor?
A: All scheduling related questions or changes must be made directly with your tutor. If you discover that you need a tutor for additional subject-matter, please contact the office and we will match your child with a supplementary tutor. In this case, we will ensure that each tutor is working toward the same goals with your student.

Q: What if we need to cancel a session?
A: Our tutors require 24 hours notice of cancellations. Cancellations must be made directly with your tutor, NOT the office. Cancellations not made within a 24 hour period will be billed at the regular hourly rate.

Q: What are my payment options?
A: All On-Track clients must keep a valid credit card on file. However, clients have three payment options. Clients may 1) have tutoring fees paid automatically via the credit card on file, 2) pay directly from the emailed invoice, or 3) submit a check directly to the tutor or On-Track office. All payments are due by the 15th of each month.

Q: Why do I need to provide my email address and credit card information before beginning services?
A: On-Track does ALL correspondence via email. Not having an active email address will prevent you from optimizing our tutor-office-parent resources and information. Having credit card information on-file ensures that your bills will be paid by the payment deadline without penalty and without interruption of tutoring services.

Q: What services do you provide in addition to tutoring?
A: On-Track offers a full-spectrum of services to meet the needs of almost every student. Some of those services include Cogmed Working Memory Training, academic screenings, AD/HD Coaching, standardized test preparation and educational consulting. Additionally, we provide an array services for families, early childhood, teens, and adults.

Frequently Asked Questions: Early Childhood Services

Q: What do you provide our family that we can’t get at a preschool?
A: Individualized instruction in pre-academic skills coupled with behavioral strategies serve as setting the foundation for preschool and elementary school success. Working with your child, one-on-one, in the comfort of your home, provides the ideal setting for creating young learners.

Students struggling in preschool may need extra practice time in the comfort of a small classroom setting. On-Track provides the instruction and environment needed to help preschoolers prepare for life in school!

Our "Family and Kid Coaching programs" (with Dr. Lynne Kenney) can help families create synergistic systems and behavioral management plans in the most obvious place - the familiar setting of your own home. Strategies are develped and practiced to ensure appropriate implementation and long-term success.

Frequently Asked Questions: Educational Consulting

Q: What does an Educational Consultant do?
A: Educational Consultants provide guidance, support and resources for families in the areas of educational concerns, development and monitoring of IEP's and accommodation plans and choosing appropriate schools and programs.

Q: What is an IEP?
A: Individual Education Plans (IEP) are developed in public school settings when a child is found eligible for special education services. The IEP serves to establish goals and benchmarks which are carefully monitored to determine periodic and annual progress.

Q: What is a 504 plan?
A: 504 Accommodation Plans are developed when a child has a disability that is recongized under the Section 504 of the Rehabilitation Act and the Americans with Disabilities Act. The accommodation plan serves to outline appropriate accommodations to help the child succeed despite limitations resulting from his/her disability.